Refund &
Cancellation
Policy

This Refund and Cancellation Policy applies to design, development, engineering, consulting, and related services provided by AUTECH. It should be read together with the applicable proposal, Statement of Work, invoice, and AUTECH Terms & Conditions.

If a signed proposal or Statement of Work contains a specific cancellation or refund term, that term controls for the relevant project.

A client may request cancellation by emailing info@autech.cc. Cancellation takes effect when AUTECH confirms receipt of the request in writing.

After work begins, the client remains responsible for services performed, time reserved, approved expenses, third-party costs, and any other non-recoverable costs incurred up to the effective cancellation date. AUTECH may deduct these amounts from any payment already received before calculating a refund.

AUTECH may suspend or end an engagement if invoices remain unpaid, required information or approvals are not provided, the project scope changes materially, or continuing the engagement would create a legal, ethical, or practical issue.

If AUTECH ends a project for its own convenience before paid-for work begins, AUTECH will refund the unearned portion of the amount received. The client remains responsible for work completed and approved costs up to the effective end date.

A proposal may require a deposit before work starts. The deposit reserves the project schedule and supports discovery, planning, initial design, technical setup, and other kickoff work.

Once work has started, the deposit is applied to services performed and committed project time. It is generally non-refundable to the extent that it covers work completed, time reserved, or costs already incurred. Invoices are due within 7 business days unless the proposal states a different schedule.

AUTECH may pause work on accounts that are more than 15 days overdue. Payment delays may affect the project timeline and delivery date.

A refund may be considered for an amount paid for services that have not started, a duplicate payment, or a situation where AUTECH cannot deliver the agreed scope and the parties cannot agree on a reasonable remedy.

A refund is not automatic when a client changes direction, changes their mind after approval, delays feedback or content, requests work outside the agreed scope, or receives work that has already been reviewed or approved. Third-party fees, processing fees, and approved expenses are not refundable unless the provider returns them to AUTECH.

A request to change the agreed scope is not the same as a cancellation. AUTECH will confirm whether the request affects the fee, timeline, or deliverables before additional work begins.

If a scope change makes the project no longer viable, either party may request an orderly closeout. The client remains responsible for work completed and approved costs, and any remaining balance or refund will be calculated under this policy.

To request a refund, email info@autech.cc with the project name, the relevant invoice or payment date, the reason for the request, and the preferred contact details for follow-up.

AUTECH aims to acknowledge refund requests within 3 business days. We may ask for additional information before making a decision. A written decision will explain the approved amount, if any, and the next step for payment.

Approved refunds are issued to the original payment method within 10 business days after approval. If the original payment method is unavailable, AUTECH will contact the client to agree on a reasonable alternative.

Bank, card network, and payment provider processing times are outside AUTECH control. The amount received by the client may differ if the payment provider applies a non-refundable processing fee.

If a payment is disputed through a bank or payment provider, please contact AUTECH first so the issue can be reviewed and resolved quickly. A chargeback does not remove the client obligation to pay for services delivered under the proposal or Statement of Work.

AUTECH may pause work, withhold final deliverables, and provide the payment provider with the relevant project records while a chargeback is under review.

Questions about this policy or a specific cancellation or refund request should be sent to info@autech.cc. Please include the project name and invoice reference when available.

By approving a proposal or starting an engagement, the client confirms that they have had the opportunity to review this policy and the applicable Terms & Conditions.